Talk to a person
Every address below reaches a team, not a queue that forwards to one. The response times are the ones we actually hold ourselves to.
Support
support@wandafx.exampleAnswered 24/7, median 6 minutes
Account access, contract questions, anything happening in the terminal right now.
Funding
funding@wandafx.exampleAnswered 24/7, median 20 minutes
Deposits that have not credited, withdrawals in flight, payout destination changes.
Complaints
complaints@wandafx.exampleAcknowledged within 2 working days
Formal complaints, escalations and final-response requests.
Read the complaints process →Security
security@wandafx.exampleFirst response within 24 hours
Vulnerability reports and anything that looks like unauthorised access.
See our disclosure policy →Careers
careers@wandafx.exampleAnswered within 5 working days
Applications, and speculative notes about roles we have not opened yet.
See open roles →Two things that save a round trip
Include the account email you signed up with, and the timestamp of whatever went wrong. With those two we can pull the contract and the tick log without asking you for anything else.
For anything urgent and account-specific, support inside the terminal is faster than email — it attaches your session context automatically. If you are locked out, email is the right route.